Refund policy

PRODUCT REFUNDS

All orders are shipped from Sydney, Australia. Express services are available (additional charges may apply).

Damaged goods, shortages, and discrepancies must be reported within 5 days of receipt of your order. Beauface is not responsible for lost or stolen orders.

Please note, we strictly will not return, refund products or treatments for change of mind reasons. This is primarily due to hygiene, safety and stability reasons, products that have left our warehouse cannot be resold.

Faulty Item, If the item you have received is faulty, please contact us with a detailed description of the product fault, and a photo of the product received within 3 business days of delivery so that we can organise a new item back to you.

Incorrect Item/Damaged on Arrival. If you have received an item that isn't what you ordered, or it arrived damaged, please take a photo and contact us within 3 business days of delivery so that we can organise a new item back to you.

Any charges for returned orders due to customer error (incorrect address, refused/undeliverable orders, etc...) will be the customer's responsibility. Orders are shipped 2 days after placing an order, and added processing time to your chosen shipping time.

Please read the shipping and return policy before placing your order. 10% GST Tax is charged at checkout for Australian purchases only. 

INSTORE SERVICES

When you make an appointment at Beauface Clinic, that time is reserved exclusively for you. If you need to reschedule your appointment please contact us by writing via phone 0411 379 980 or email us, info@beauface.com.au.

  • You may change or cancel your booking up to 48 hours before your appointment either by contacting us via phone or SMS, or by logging into our booking system from our website. 
  • A deposit of $50 or $100 for services that are over 1-hour duration is required to secure your booking. The value of your deposit will be deducted from your services on the day of your appointment.
  • Any cancellations or reschedules within 48 hours, or failure to show up to your appointment will result in your forfeiture of your deposit, without exceptions. A 50% cancellation fee will be charged if he/she no shows to their appointment.
  • All deposits/payments are non-refundable or transferable to any other services, or clients.
  • We will send a courtesy reminder via SMS to your mobile prior to your appointment. Please bear in mind that if you do not receive your reminder, your appointment remains your responsibility to attend or reschedule at least 48 hours in advance.
  • If you cancel with adequate notice, you may use this as credit towards a treatment or product in the future.
  • We reserve the right to cancel your appointment at any time. In this case, deposit will be refunded.
  • Changes to your appointment must be made via our dedicated clinic phone number. Messages via social media or therapist personal numbers may not be seen and may result in your forfeiting your deposit.
  • Prices, products, and availability are subject to change without notice.
  • Please note all touch ups (4-12 weeks from initial booking) for cosmetic tattooing are valid for 3 months after initial treatment. If for any reason the appointment is rescheduled outside of the 3-month period, the business will no longer honour the touch up cost and will be considered a maintenance appointment at a higher cost.
  • No shows that occur more than twice consecutively will result in a booking ban. Our team will be unable to book future appointments.
  • No refunds shall be offered after any procedure, package or product purchase

If your booking is in the clinic, please arrive at your appointment on time. If you arrive well before your appointment, you may be waiting as there may be a prior booking. Any bookings 15 minutes late or more, may result in your booking being cancelled as there may be another booking right after yours. In this case, your deposit will not be refunded or transferred to another date/time.

The remaining amount can be paid on the day of the event by

  • Cash
  • EFTPOS (2% surcharge)
  • AfterPay, ZipPay or PayRight (2% surcharge)

EDUCATION

  • Please choose carefully, as there are no refunds. We offer our customers a 7-day cooling-off period. If you should choose to cancel your ticket within 7 days of your purchase, a refund will usually be sent to you within 15 business days.
  • If you change your mind about your purchase, you have a minimum 7-day cooling-off period.  This means you can cancel your booking at this time without any penalty or loss of payment. 
  • Beyond the 7 days, deposits are non-refundable and non-transferable to another date or service. The ticket may be valid as a tax invoice or receipt for registrations or other event payments.
  • The ticket has been created and managed using our website site and is also subject to the Terms and Conditions of this website. As the Event Organiser hosting this event, and are solely responsible for all issues relating to the sale of tickets. If you have any questions regarding this event, please contact us via email info@beauface.com.au. 
  • Tickets cannot be on-sold by any means at a price greater than the ticket's purchase price. The event organiser has all rights to film, photo, and video production of this event. If the event is cancelled due to unforeseen circumstances, a full refund will be issued to all patrons.

GROUP MOBILE SERVICE

Deposits are non-refundable and non-transferable for each person/service. A deposit means a certain percentage of your total will need to be paid to secure your booking. 

The remaining amount can be paid on the day of the event (in cash) or bank transfer 7 days before the date. To allocate payment for your date, it is important that you forward a receipt of payment to info@beauface.com.au

If you choose to cancel your touch-up services, $100 of your deposit will be retained (non-refundable & non-transferable)

No booking is secured until a deposit has been paid. $50 of your deposit will be retained for each cancelled person.